PRIVACY, PLAINLY EXPLAINED
Privacy Policy
We want you to know what data we need, why we need it, and who may work with it. This page covers the website, the e-shop, enquiries and the basic operation of RadimCare services. For individual monitoring or deployment in a care facility, you will also receive specific information for that particular solution.
Effective from 12. 8. 2026 · version 1.0
1. Who is the controller
For the website, the e-shop, enquiries and direct contracts with customers, the controller is KOLIBRI s.r.o., Company ID (IČO) 19370091, VAT ID (DIČ) CZ19370091, registered office at Žirovnická 3133/6, 106 00 Prague 10, File No. C 385522, kept by the Municipal Court in Prague.
Data protection contact: info@radimcare.cz, +420 601 106 060. This is a contact person, not automatically a Data Protection Officer.
Where RadimCare is deployed in a senior care home or a healthcare or social care facility, the role of controller is determined by the specific contract and the actual manner of processing. If the purposes and means are determined by the facility, KOLIBRI processes the data only on its documented instructions and under a data processing agreement.
2. What data we process and why
Enquiry and consultation
Data: name, contact details, content of the message and follow-up communication
Purpose: responding, preparing an offer and negotiating a contract
Legal basis: steps prior to entering into a contract; where applicable, legitimate interest in keeping a record of communication
Retention: as a rule 12 months from the last communication, longer only where a contract or legal claim exists
Order and contract
Data: identification, contact, delivery and billing details, content of the order and status of performance
Purpose: conclusion and performance of the contract, delivery, servicing, complaints and support
Legal basis: performance of the contract and legal obligations
Retention: for the duration of the contract and the protection of rights; accounting and tax documents for the statutory period, as a rule 10 years
Payment
Data: amount, currency, order identification and payment status
Purpose: executing and matching the payment
Legal basis: performance of the contract and legal obligations
Retention: in accordance with accounting and tax regulations; KOLIBRI does not receive full payment card data
Newsletter
Data: e-mail address, time and manner of subscribing and unsubscribing
Purpose: sending Radim's news, stories and practical tips
Legal basis: consent, or where applicable the statutory conditions for offering similar services to existing customers
Retention: until consent is withdrawn or an objection is raised; an unsubscribe link is in every message
Website security
Data: IP address, technical logs, time of the request and device type
Purpose: security, prevention of misuse and troubleshooting
Legal basis: legitimate interest in secure operation
Retention: only for as long as needed for resolution, ordinarily no more than 12 months
Assistance and sensor service
Data: the scope is defined by the specific offer; it may include device status, sensor events, agreed contacts and alert rules
Purpose: providing the agreed support and alerts
Legal basis: performance of the contract for ordinary data; for health data, an appropriate legal basis under Article 9 GDPR is additionally required
Retention: depending on the specific service and risk; the period will be set out in the contract or the service information
3. Health data, sensors and decision-making
An ordinary visit to the website or a purchase of goods does not constitute consent to the processing of health data. Before a service starts, the specific purpose, scope, access rights, retention period and legal roles of the parties must be described. In a direct home service, the legal basis may be explicit consent; in an institution, we rely on the controller's documented legal basis and its instructions.
Radim may evaluate agreed events and prepare an alert for a human. The assistant's output must not by itself serve as the basis for a diagnosis, treatment or a decision with legal or similarly significant effects. Further action is decided by a human.
A camera is not part of the standard RadimCare sensor design. Any visual component in an individual project would require a separate assessment and information provided before it is put into operation.
4. Who we may disclose data to
We select processors based on their data protection guarantees and, where the GDPR requires, we conclude a data processing agreement. We do not sell personal data.
Some suppliers may also operate outside the European Economic Area. Any transfer must rely on a mechanism permitted by the GDPR, such as an adequacy decision or standard contractual clauses. Specific information is available on request.
- providers of hosting, technical administration and website security
- the GoPay payment gateway and banks, to the extent necessary for the payment
- the carrier chosen for delivery
- the e-mailing provider when you subscribe to the newsletter
- accounting, tax and legal advisers to the extent of their engagement
- a technician or service partner involved in the agreed service
- the facility or care provider, in accordance with the contractually agreed roles
5. Cookies and website measurement
Essential cookies serve the functioning of the website, the shopping cart, security and sign-in. Analytics or marketing technologies run according to your consent settings, unless a different statutory regime applies to them. Details and the option to change your choice are on the Cookies and Analytics page.
6. Your rights
Send your request to info@radimcare.cz. We will respond without undue delay, as a rule within one month. Before providing a copy of your data, we may reasonably verify your identity.
- the right to information and access to your data
- the right to rectification, erasure and restriction of processing
- the right to data portability, where the conditions are met
- the right to object to processing based on legitimate interest, and at any time to direct marketing
- the right to withdraw consent without affecting the lawfulness of prior processing
- the right to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Praha 7, www.uoou.gov.cz
7. Security, changes and contact
We use technical and organisational measures appropriate to the risk. This public text deliberately does not promise a specific cipher, the location of every server or a regular audit unless such a state is documented for all parts of the service and continuously maintained.
In the event of a substantial change in purpose, technology, recipients or legal position, we will amend this document and state a new effective date. Send questions to info@radimcare.cz or to the registered office address.
