Terms and conditions — RadimCare

1. Seller and contact

The seller and provider is KOLIBRI s.r.o., Company ID (IČO) 19370091, VAT ID (DIČ) CZ19370091, Žirovnická 3133/6, 106 00 Prague 10, File No. C 385522, kept by the Municipal Court in Prague. Contact: info@radimcare.cz, +420 601 106 060.

These terms apply to both consumers and businesses. Special statutory consumer protection applies only to consumer contracts.

2. What can be ordered

For tailored solutions, the ordered visit is separate from the price of the equipment and its implementation, unless clearly stated otherwise. Without acceptance of a follow-up offer, there is no obligation to purchase additional equipment.

• goods, in particular books and technical devices
• digital content, where expressly stated for the product
• a visit, consultation, installation, servicing or another one-off service
• follow-up or recurring care, only where its price, duration and termination are stated in the offer or contract

3. How the contract is formed

In the shopping cart, the customer checks the items, details, shipping, payment and total price. Everything can be corrected before submission. By clicking the button labelled as an order with an obligation to pay, the customer submits a binding order.

Confirmation of the order is sent by e-mail in text form. The contract is concluded in Czech and we store it for the period necessary for performance and legal obligations.

4. Price and payment

Prices on the website are final and include VAT, unless clearly stated otherwise for a B2B offer. Before submission, the checkout displays the product price, shipping, taxes and the total price.

Online payments are processed by GoPay. Available methods may vary depending on the order and the gateway settings. KOLIBRI does not store full payment card data.

For tailored implementations, the price, scope, date and any advance payments are agreed in a separate offer or contract.

5. Delivery of goods and pre-orders

The shipping method, its price and the available collection options are shown in the cart. For pre-orders, the decisive date or time range is the one stated on the product page and in the order confirmation. We will announce any substantial change and offer the statutory options for resolution.

The risk of damage passes to the consumer upon receipt. Checking the shipment for visible damage does not limit the rights arising from defects.

6. Services and visits to the customer

The service date is arranged after the order. If a consumer wishes a paid service to begin before the withdrawal period expires, they must expressly request it. If they later withdraw, they pay a proportionate part of the price for the performance already provided. After full performance, the right may lapse only where the statutory conditions are met and after the consumer has been informed.

Assistance and sensor solutions support orientation, communication and timely alerts. They are not a diagnosis, medical care, a round-the-clock dispatch centre, or a guarantee that every event will be detected. Emergency situations must be handled through the relevant emergency lines and contracted care providers.

7. Digital content

We make digital content available in the manner stated for the product, usually via a link in an e-mail or in the account. The format, compatibility and any protective measures must be stated before the order.

If digital content is to be delivered before the 14-day period expires, we will request express consent to immediate performance and confirmation that, upon delivery, the right to withdraw without giving a reason lapses. Rights arising from defects remain unaffected.

8. Consumer withdrawal

For goods purchased at a distance, a consumer may generally withdraw within 14 days of receipt; for services, within 14 days of the conclusion of the contract. It is sufficient to send an unambiguous statement in time to info@radimcare.cz or by post. The model form in the document centre may be used.

Goods must be returned within 14 days of withdrawal. The direct costs of returning the goods are borne by the consumer, unless we state otherwise. We will refund the money by the same method within 14 days; we may wait for the goods or for proof of dispatch.

The law provides for exceptions, including certain customised goods, fully performed services and immediately delivered digital content where the statutory conditions are met.

9. Defects, complaints and servicing

We are liable for defects in accordance with zákon č. 89/2012 Sb., občanský zákoník (Civil Code). A complaint may be sent to info@radimcare.cz or to the registered office address, stating the order number, a description of the defect and the requested resolution.

Upon receipt, we will issue a confirmation. We will resolve a consumer complaint, including informing the consumer of the outcome, within 30 days at the latest, unless a longer period is agreed. These rights cannot be limited in advance by text on the website.

10. Data protection and communication

We process personal data in accordance with a separate privacy policy. The newsletter and personalised marketing communication are optional. Operational messages relating to an order or a service are not a newsletter where they are necessary for performance of the contract.

11. Complaints, ADR and governing law

Please contact us first at info@radimcare.cz. A consumer may use out-of-court dispute resolution with the Czech Trade Inspection Authority (Česká obchodní inspekce), Ústřední inspektorát - oddělení ADR, Štěpánská 44, 110 00 Praha 1, coi.gov.cz/informace-o-adr.

The contract is governed by Czech law. This does not deprive a consumer of the protection of the law of their habitual residence, where applicable. The competent court is determined by law; we do not compel consumers to litigate before the court of KOLIBRI's registered office.

12. Final provisions

These terms are effective from 12. 8. 2026. A one-off order is governed by the wording received at its conclusion; future changes do not amend it retroactively.

For a long-term service, the terms may be changed only for the reasons, to the extent and by the procedure agreed in the contract and permitted by law. We will give advance notice of any substantial change.